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Dennett House, 11 Middle Street
Taunton, Somerset, TA1 1SH

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Tel: 01823 270101                    
Email: info@swcouncils.gov.uk

The Team


Training and Events

Many of our courses can be adapted for in-house delivery and can be specifically tailored to meet individual needs.

Sometimes due to reasons beyond our control a course has to be cancelled or postponed.  We will advise nominating officers and applicants immediately of such a decision.  Please note in exceptional circumstances we may have to make changes at short notice to the content (to reflect changes in legislation, current thinking or topical issues), timing, speakers and/or venue.

South West Councils, Dennett House, 11 Middle Street, Taunton, Somerset TA1 1SH, Learning and Transformation Administration Team: 01823 270101


Mediation for Line Managers




This course is for delivery on an in-house basis and can be customised to deliver specific learning outcomes. Suggested content is described below.


This one day event provides managers with a practical overview of the skills and techniques needed for dealing with workplace conflict and an understanding of how mediation can be used to prevent and resolve issues.

Who is it for?

This event is for anyone with line management responsibility wishing to develop skills in effectively managing conflict in the workplace.


  • Causes of conflict and interpersonal friction
  • Effects of conflict on performance and individuals
  • Stages in the development of conflict
  • Manager's responsibility in minimising and resolving conflict
  • Techniques to minimise and resolve conflict
  • Creating harmony and a positive atmosphere at work
  • When to use mediation
  • The principles and the process
  • Choosing internal or external mediators
  • HR and legislative issues
  • Skills, techniques and attributes for successful mediation
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Course Administrator:

training@swcouncils.gov.uk or call 01823 270101

Related Courses:

“Thank you so much, I have really enjoyed my learning”

“Fantastic trainer, fantastic course"

Member Organisations:  £POA
Non-Member Organisations: £POA

All prices subject to VAT. 


Learning Event Application Form