Contact Us

Dennett House, 11 Middle Street
Taunton, Somerset, TA1 1SH

Tel: 01823 270101                     Find Us
Fax: 01823 425200
Email: info@swcouncils.gov.uk


Training and Events

Many of our courses can be adapted for in-house delivery and can be specifically tailored to meet individual needs.

Sometimes due to reasons beyond our control a course has to be cancelled or postponed.  We will advise nominating officers and applicants immediately of such a decision.  Please note in exceptional circumstances we may have to make changes at short notice to the content (to reflect changes in legislation, current thinking or topical issues), timing, speakers and/or venue.

South West Councils, Dennett House, 11 Middle Street, Taunton, Somerset TA1 1SH, Learning and Transformation Administration Team: 01823 270101


Mediation for Line Managers



Dec 11, 2018


Dennett House, 11 Middle Street, Taunton, Somerset TA1 1SH - this event can be customised for in-house delivery.


This one day event provides managers with a practical overview of the skills and techniques needed for dealing with workplace conflict and an understanding of how mediation can be used to prevent and resolve issues.

Who is it for?

This event is for anyone with line management responsibility wishing to develop skills in effectively managing conflict in the workplace.


  • Causes of conflict and interpersonal friction
  • Effects of conflict on performance and individuals
  • Stages in the development of conflict
  • Manager's responsibility in minimising and resolving conflict
  • Techniques to minimise and resolve conflict
  • Creating harmony and a positive atmosphere at work
  • When to use mediation
  • The principles and the process
  • Choosing internal or external mediators
  • HR and legislative issues
  • Skills, techniques and attributes for successful mediation
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Course Ref:


Closing Date:


Course Administrator:

training@swcouncils.gov.uk or call 01823 270101

Related Courses:

“Thank you so much, I have really enjoyed my learning”

“Fantastic trainer, fantastic course"

Member Organisations:  £160
Non-Member Organisations: £200

(All prices subject to VAT.  Discounts for multiple bookings may apply)


Learning Event Application Form