Mediation Skills for the Workplace

Delivered by a Civil Mediation Council registered and experienced mediator, this 2-day programme is appropriate for HR business partners, HR officers, managers and anyone interested in gaining a range of skills to confidently hold facilitated discussions aimed at addressing conflict in the workplace.

There is no formal accreditation or qualification attached to this training and, as such, participants will not be trained mediators upon completion. Learners will, however, gain an understanding of the mediation process and be equipped with the necessary skills to hold facilitated conversations in the workplace to support early intervention when conflict arises.

Covering both relevant theory and the practical application of skills, the sessions are designed to be highly interactive with a range of facilitator input, group discussions and practical exercises to enable the development and refinement of key skills in a safe learning environment.

It is strongly suggested that participants maintain contact with each other, as a support network, when back in the workplace.


This event is delivered remotely.

Also available on an in-house basis for groups of between 6 and 12

Indicative Content

This event will cover

Day 1 – Key skills

  • Introductions, objectives and expectations
  • Relationship management- theory and understanding
  • Rapport building, language, listening, questioning and reframing


Day 2 – Issues and Process

  • Workplace conflict; the causes, costs, managerial behaviour and benefits of early intervention
  • The difference between facilitation and mediation
  • Conflict stages, resolution tools and strategies


£450 plus VAT per person for member organisations

£536 plus VAT per person for non-member organisations

Course Ref: HE/24/488

How to apply Please use the Booking form to enrol

Closing date: 7 May 2024


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Jun 18 - 19 2024
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