Workplace Mediator (ILM Recognised)

Workplace Mediator (ILM Recognised) 3-day Programme

1. 2 November 2022  Time: 9:30 -16.30
2. 16 November 2022 Time: 9:30-16.30
3. 24 November 2022 Time: 9:30-16.30

This programme is delivered remotely.

Also available for groups on an in-house basis.

This 3-dayprogramme is appropriate for employees, managers or Councillors who are interested in learning how to effectively mediate to resolve conflict in the workplace, in the community or between external partners.

The programme is delivered by experienced practitioners and covers the skills required by an effective mediator to build confidence to undertake mediation, from the initial meeting with the parties through to closure, following a widely recognised and established mediation model.

The programme is designed to be highly interactive with a range of facilitator input, group discussions, and practical exercises. Participants are encouraged to develop individual action plans and apply the learning in the workplace. It is strongly suggested that participants maintain contact with each other, as a support network, when back in the workplace.

DAY 1 – Understanding and dealing with conflict:

  • Introductions, objectives and expectations
  • Overview of assignments and assessment process
  • Benefits of dealing with conflict in the workplace
  • Signs, causes and effects of conflict
  • Roles, responsibilities and behaviours
  • Deciding which intervention is appropriate
  • Role of mediation in dealing with conflict
  • Links with HR policies and practice
  • Overview of the mediation process
  • Skills and behaviours for dealing with conflict effectively
  • Mediation strategies
  • The stages of mediation
  • Good practice in mediation – and standards

DAY 2 – Preparing for and using mediation:

  • Role of a Mediator
  • Professional standards
  • The mediation model: Stages 1 – 5
  • Explaining mediation to others
  • Preparing for mediation
  • Practising mediation: activity
  • Feedback and learning points

DAY 3 – Developing mediation skills:

  • Practising mediation: activity (cont)
  • Building mediation agreements
  • Dealing with the ‘no agreement’ situation
  • Benefits and challenges of mediation
  • Equality and diversity issues
  • Reflecting on own mediation practice
  • Developing self-awareness
  • Learning points and action planning
  • Review and evaluation
  • Preparing for assessment

How is it assessed?

The programme is assessed through the completion of 3 assessed assignments:
Assignment 1:         A written assignment demonstrating your understanding and knowledge of mediation in the workplace
Assignment 2:         A written assignment outlining how you would plan and prepare for a mediation intervention
Assignment 3:        A professional discussion reflecting on your skills and qualities as a mediator

Course Reference: HE/22/308


Price: £698 + VAT per learner for member organisations
Price: £803 + VAT per learner for non-member organisations

Closing Date: 21st September 2022

How to apply:

Please use the Booking form to enrol.

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Nov 02 - 24 2022


9:30 am
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