Apprenticeship Assessment
Our apprenticeship assessment provision is flexible, personalised and supportive.
For training providers
From onboarding to reasonable adjustments and assessment plan queries, you receive one-to-one support from a dedicated liaison contact. Regular review meetings provide you with the tailored analysis, feedback and trends needed to implement meaningful improvements to your apprenticeship delivery. A range of guidance documents, including mock assessment frameworks, are provided to assist you in preparing apprentices ahead of their transition to assessment. We manage all scheduling, queries and uploading of assessment evidence, allowing you to focus your resources on delivering high quality training. In the event an apprentice fails an assessment component, you receive detailed, targeted feedback that allows you to support their preparation of reassessment.
Feedback from a training provider about South West Councils:
For apprentices
We have a flexible scheduling approach so that your assessment can fit with your other commitments. We conduct an individual planning meeting with you to ensure you are fully prepared and know what to expect from the assessment experience.
As an apprentice you should be able to focus on demonstrating what you know and can do, rather than spending energy trying to interpret unclear instructions, unfamiliar systems or uncertain timelines. Our clear communication, timely guidance and practical preparation all help to reduce that load and create a more positive assessment experience.
Feedback from apprentices about South West Councils:
For employers
We provide flexible, personalised and supportive apprenticeship assessment services for employers, training providers and apprentices. Our long-established background in local government, combined with extensive experience of working with public sector apprentices, means we understand the pressures on organisations as well as the support learners need to approach assessment with confidence.
Assessments are usually carried out remotely to reflect many current working practices. This minimises impact on your organisation and to reduce costs through saving time on assessor travel.
Feedback from an employer about South West Councils:
Associate Project Manager ST0310
Version 1.4
The level four Associate Project Manager apprenticeship is typically completed within 12 to 18 months and prepares apprentices to manage project work and teams for businesses and other organisations.
The EPA activities are normally completed within five months of gateway.
- Written project report (12 weeks to prepare) with a 20-minute presentation and 40-minute questioning
- 60-minute professional discussion underpinned by a portfolio of evidence
Business Administrator ST0070
Version 1.0
The level three Business Administrator apprenticeship is typically completed within 12 to 18 months and prepares apprentices to support, engage and interact with internal and external customers in organisations of all sizes and sectors. The EPA activities must be completed within three months of gateway.
- 60-minute knowledge test
- 45-minute portfolio-based interview
- 30-minute presentation with questions on the project. The project is completed before gateway
Coaching Professional ST0809
Version 1.0
The level five Coaching Professional apprenticeship is typically completed within 12 to 14 months and prepares apprentices to empower, engage and enhance the professional performance of individuals and teams across organisations. The EPA activities must be completed within three months of gateway.
- 90-minute knowledge test
- 60-minute interview (supported by a portfolio)
- 120-minute observation (and 20-minutes of questions)
Customer Service Practitioner ST0072
Version 1.1
The level two Customer Service Practitioner apprenticeship is typically completed within 12 to 14 months and prepares apprentices to interact with customers, provide customer service in line with their organisation’s standards and strategy and within appropriate regulatory requirements. The EPA activities are normally completed within three months of gateway.
- 20-minute presentation (of the showcase)
- 60-minute practical observation
- 60-minute professional discussion
Learning and Development Consultant Business Partner ST0563
Version 1.0
The level five Learning and Development Consultant Business Partner apprenticeship is typically completed within 12 to 18 months and prepares apprentices to contribute to, influence and improve individual, team and organisation performance in the workplace. The EPA activities must be completed within five months of gateway.
- 75-minute professional discussion based on a 5,000-word project report, completed after gateway, taking a maximum of four months
- 25-minute presentation, with 35-minutes of questions, based on a learning journal
Learning and Development Practitioner ST0562
Version 1.0
The level three Learning and Development Practitioner apprenticeship is typically completed within 12 to 18 months and prepares apprentices to identify, design, source, deliver and evaluate training. The EPA activities must be completed within five months of gateway.
- 60-minute professional discussion based on a 2,250-word project report, completed after gateway, taking a maximum of four months
- 20-minute presentation, with 25-minutes of questions, based on a learning journal
Learning and Skills Mentor ST1379
Version 1.1
The level four Learning and Skills Mentor apprenticeship is typically completed within 12 to 18 months and prepares apprentices to support individuals and groups with their learning and development towards agreed goals, working collaboratively with stakeholders. The EPA activities must be completed within three months of gateway.
- 120-minute observation (including 30-minutes of questioning)
- 60-minute professional discussion (based on portfolio)
Operations or Departmental Manager ST0385
The level five Operations Manager apprenticeship is typically completed within 12 to 30 months and prepares apprentices to manage teams and projects to achieve operational or departmental goals and objectives. The EPA activities must be completed within five months of gateway.
Version 1.2
- 60-minute professional discussion (supported by portfolio)
- 20-minute presentation, with 40-minutes of questions, based on a 4,000-word project summary, completed after gateway, taking a maximum of 12 weeks
Version 1.4
- 60-minute professional discussion
- 20-minute presentation, with 40-minutes of questions, based on a 4,000-word project report, completed after gateway, taking a maximum of 12 weeks
Revenues & Welfare Benefits Practitioner ST0602
Version 1.1
The level four Revenues and Welfare Benefits Practitioner apprenticeship is typically completed within 12 to 18 months and prepares apprentices to understand, conduct and process benefit assessments, revenues calculations and provide customer service and support on related matters. The EPA activities must be completed within three months of gateway.
- 2,500-word project assignment, completed over three weeks
- Presentation of five cases (8 to 12 minutes per case) and questioning (8 to 12 minutes per case)
- 45 to 55-minute professional discussion
Senior Leader ST0480
Version 1.2
The level seven Senior Leader apprenticeship is typically completed within 24 to 30 months and prepares apprentices to provide clear, inclusive and strategic leadership. The EPA activities must be completed within five months of gateway.
- 20-minute presentation and 40-minute questioning of a 4,000-word strategic business proposal, completed over 12 weeks after gateway
- 60-minute professional discussion (underpinned by a portfolio)
Team Leader ST0384
ST0384, version 1.2
The level three Team Leader apprenticeship is typically completed within 12 to 18 months and prepares apprentices to provide direction, instructions and guidance as a first line manager with responsibility for managing a team to deliver outcomes. The EPA activities must be completed within four months of gateway.
Version 1.2
- 20-minute presentation with 30 minutes of questioning, based on a project completed over two weeks after gateway
- 60-minute professional discussion (underpinned by a portfolio)
Version 1.4
- 20-minute presentation (four weeks to prepare); 30 minutes questioning
- 60-minute professional discussion, underpinned by a portfolio of evidence
