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Operations Departmental Manager
ST0385 AP02
Level 5


The Operations/Departmental Manager apprenticeship is a minimum of 12 months and should typically be completed within 12-30 months. The apprenticeship is for those who manage teams and/or projects, and have responsibility for planning, delivering and achieving departmental goals and objectives. They are accountabe to a more senior manager, head of department or small business owner, and are responsible for the operational and/or policy delivery of the organisation’s strategy.


Assessment is conducted using our EPA portal for the test and to upload documentary evidence such as the portfolio, project and presentation. The interview, presentation and professional discussion are carried out via recorded video call.

  • Knowledge test
  • Competency-based interview
  • Portfolio of evidence
  • Project presentation (with questions and answers)
  • Professional discussion
Price effective at April 2023
Registration*  £60
EPA price £950
Knowledge test Resit/Retake £100
Portfolio-based interview Resit/Retake £110
Project presentation Resit/Retake £153
Professional Discussion

Registration* – payable at registration covering set up & administration costs with the remainder payable at Gateway & before EPA commences (non-refundable)


Our EPA FAQs are based on the questions that our Team are responding to on a daily basis.

EPA Policies and Other Documents

You will find all our EPA policies here.

Member Area

To log into the Training Provider and Assessor Area

Thank you for uploading the document to the South West Councils website