Leadership and Management Courses

We deliver a range of ILM leadership and management qualifications from levels 2 to 7.  We offer these as open events and distance learning and we can also run them specifically for your workforce if you have a group.  For these qualification courses, we work with you to select the content and the units to ensure the content is designed to meet your organisational requirements.  We also offer a range of distance learning qualifications for individuals.  Courses include
Introduction to Managing Volunteers
Introduction to Managing Volunteers 1-day event

This one-day event explores the successful recruitment, retention and development of volunteers. It also considers relevant legislation, responsibilities and dealing with under performance:

  • The Volunteer Role: roles, attributes, organisational contribution, skills, knowledge
  • Recruitment: finding and recruiting volunteers, effective engagement and communication
  • Development and Retention: developing performance, motivation and reward, retention
  • Volunteer Agreements: employment status, contracts v volunteer agreements, recruitment and selection, policies, legislation, managing underperformance
ILM L3 Award in Management of Volunteers
ILM L3 Award in Management of Volunteers – 3 days 

This 3-day ILM qualification provides a programme of essential knowledge and skills to supervise, support and motivate volunteers. Learners who attend the learning and successfully complete 3 written assignments will achieve this professionally recognised qualification.

Structure

  • Induction
  • 3 Training days
  • 3 Assignments
    • Assignment 1: Promoting volunteering
    • Assignment 2: Managing volunteering agreements
    • Assignment 3: Supervising and supporting volunteers
  • Assignment support
  • Independent research

Content

Day 1 Promote volunteering within your organisation and to volunteers

  • ILM qualification overview and induction
  • Understanding volunteers – who and why
  • Volunteer roles and organisational contribution
  • Skills, knowledge and attributes of volunteers
  • Finding and engaging with potential volunteers

Day 2 Managing volunteer agreements

  • The employment status of volunteers
  • The differences between employment contracts and volunteer agreements
  • Recruiting and selecting volunteers
  • Having appropriate volunteer policies in place
  • Legislation that impacts on volunteer agreements and relationships
  • Managing underperformance of volunteers
  • Motivating and rewarding good performance
  • Communication and delegation
  • Giving feedback
  • Assignment discussion

Day 3 Supervise and support volunteers

  • Planning and organising volunteers’ work
  • Setting appropriate objectives
  • Identifying individual and team development needs
  • Exploring development options and strategies
  • Encouraging volunteers to be reflective
  • Assignment discussion
ILM L2 Award in Leadership & Team Skills
ILM Level 2 Award in Leadership & Team Skills

This ILM qualification provides a programme of essential knowledge and skills to support team leaders and supervisors in becoming more effective and confident in their role and for aspiring team leaders and supervisor to make the transition from working in a team to leading a team.  We work with you to select relevant units from those listed below to make up the 3 credits required for the qualification.

The qualification can be delivered as an in-house course for groups within an organisation.  The course can be fully customised to meet your requirements and is priced based on the units you select, and the number of days training required.

The qualification can also be delivered for individuals on a one-to-one basis comprising several 1-hour tutorial webinars.  The course is fully customised to meet your requirements and priced based on the units you select, and the number of tutorial webinars required.

The programme covers:

  • Induction session and Assignment tutorial
  • Select from:
    • Unit 250 Developing yourself as Team Leader (1 credit)
    • Unit 251 Improving the Performance of the Work Team (1 credit)
    • Unit 252 Planning and Monitoring Work (2 credit)
    • Unit 253 Developing the Work Team (1 credit)
    • Unit 255 Meeting Customer Needs (2 credit)
    • Unit 259 Understanding Change in the Workplace (2 credit)
    • Unit 261 Diversity in the Workplace (1 credit)
    • Unit 272 Setting Team Objectives in the Workplace (2 credit)
    • Unit 276 Understanding Effective Team Working (1 credit)
ILM L3 Award/Certificate in Leadership and Management
ILM Level 3 Award/Certificate in Leadership & Management

This ILM qualification is ideal for those with management responsibilities but no formal training, wishing to develop their abilities. It’s particularly suited to practising team leaders seeking to move up to the next level of management, and managers who need to lead people through organisational change, budget cuts or other pressures.  We work with you to select relevant units from those listed below to make up the 4 credits required for the Award or 13 credits for the Certificate.

The qualification can be delivered as an in-house course for groups within an organisation.  The course is fully customised to meet your requirements and priced based on the units you select, and the number of days training required.

The qualification can also be delivered for individuals on a one-to-one basis comprising several 1-hour tutorial webinars.  The course is fully customised to meet your requirements and priced based on the units you select, and the number of tutorial webinars required.

The programme covers:

  • Induction session and Assignment tutorial
  • Select from:
    • Unit 300 Solving Problems and Making Decisions (2 credits)
    • Unit 301 Understanding Innovation and Change in an Organisation (2 credits)
    • Unit 307 Giving Briefings and Making Presentations (2 credits)
    • Unit 308 Understanding Leadership (2 credits)
    • Unit 309 Understand How to Establish an Effective Team (1 credit)
    • Unit 310 Understanding How to Motivate to Improve Performance (credit 2)
    • Unit 311 Developing Yourself and Others (2 credits)
    • Unit 312 Understanding Conflict Management in the Workplace (1 credit)
    • Unit 320 Managing Workplace Projects (2 credits)
    • Unit 324 Understanding Costs and Budgets in an Organisation (1 credit)
    • Unit 328 Understand How to Lead Effective Meetings (2 credits)
    • Unit 343 Understanding Mental Health in the Workplace (2 credits)
ILM Level 4 Award and Certificate in Leadership and Management
ILM Level 4 Certificate in Leadership & Management

This ILM qualification is designed for new and aspiring department heads, regional team leaders and other middle managers wanting to develop into the role, gain comprehensive business knowledge and develop the skills you need to lead at this level.  We work with you to select relevant units from those listed below to make up the 13 credits required for the Certificate.

The qualification can be delivered as an in-house course for groups within an organisation.  The course is fully customised to meet your requirements and priced based on the units you select, and the number of days training required.

The qualification can also be delivered for individuals on a one-to-one basis comprising several 1-hour tutorial webinars.  The course is fully customised to meet your requirements and priced based on the units you select, and the number of tutorial webinars required.

The programme covers:

  • Induction session and Assignment tutorial
  • Select from:
    • Unit 405 Developing People in the Workplace (5 credits)
    • Unit 406 Developing Your Leadership Styles (4 credits)
    • Unit 412 Managing Meetings (3 credits)
    • Unit 415 Motivating People in the Workplace (2 credits)
    • Unit 417 Managing and Implementing Change in the Workplace (6 credits)
    • Unit 418 Understanding the Organisational Culture and Context (6 credits)
ILM L5 Award/ Certificate in Leadership and Management
ILM Level 5 Award/Certificate in Leadership & Management

This ILM qualification is designed for project managers, department heads, and other practising middle managers to develop skills and experience, improve performance and prepare for senior management responsibilities.  We work with you to select relevant units from those listed below to make up the 6 credits (minimum of 2 units) required for the Award or 13 credits for the Certificate.

The qualification can be delivered as an in-house course for groups within an organisation.  The course is fully customised to meet your requirements and priced based on the units you select, and the number of days training required.

The qualification can also be delivered for individuals on a one-to-one basis comprising several 1-hour tutorial webinars.  The course is fully customised to meet your requirements and priced based on the units you select, and the number of tutorial webinars required.

The programme covers:

  • Induction session and Assignment tutorial
  • Select from:
    • Unit 504 Leading Innovation and Change (5 credits)
    • Unit 507 Understanding the Organisational Environment (5 credits)
    • Unit 508 Understanding Organisational Culture and Ethics (3 credits)
    • Unit 511 Managing Projects in the Organisation (4 credits)
    • Unit 518 Making Professional Presentations (2 credits)
    • Unit 519 Developing and Leading Teams to Achieve Organisational Goals and Objectives (4 credits)
    • Unit 522 Becoming an Effective Leader (5 credits)
    • Unit 526 Managing Remote Workers (5 credits)
    • Unit 527 Partnership Working (4 credits)
L7 Award in Leadership and Management
ILM Level 7 Award in Leadership & Management

These Level 7 vocational qualifications are designed for senior managers and leaders who recognise they must satisfy various stakeholders and who want to invest in their own personal brand. There is one mandatory unit to complete for the Award.

The qualification can be delivered as an in-house course for groups within an organisation.  The course can be fully customised to meet your requirements and is priced based on the number of days training required (usually around 4 days of delivery).

The qualification can also be delivered for individuals on a one-to-one basis so can be adapted to meet your individual needs.  There are 4 x 1½-hour tutorial webinars.  The dates and times for these are arranged to suit you and your trainer.

The programme covers:

  • Induction session and Assignment tutorial
  • 703 Developing strategic leadership and management capability (10 credits)
Leadership behaviours for managing and motivating hybrid teams
This popular workshop examines how the effective management and motivation of hybrid teams is fundamental to continued organisational success.  The workshop is delivered remotely (although in-person delivery can be considered for in-house courses) and includes handouts from other Councils providing examples of policies, procedures and models.

The 3½-hour workshop covers:

  • Effective Communication – why we need to effectively communicate within mixed work location teams as we move away from managing by presence to managing by outcome, and make effective communication everyone’s responsibility
  • Building Positivity in the Workplace – ensuring colleagues remain positive and focused in their working environment by employing positive practical solutions
  • Goal-Setting and Routine – providing effective direction on workload planning and prioritisation, managing our workloads in both the office and the remote working environment, and effectively focusing on getting key tasks completed in a planned way in the hybrid working environment
  • Team Working Culture – examining ways in which we can maintain team cohesiveness, particularly over the long term, when leading a hybrid team and the essential leadership styles required to achieve this
  • Understanding Challenge – exploring opportunities and the new working environment, and how we can build our individual resilience and teams’ resilience in times of change
  • Emotional Wellbeing in the Workplace – how guaranteeing the emotional wellbeing of our workforce is vital in the new working environment, through the application of local authority best practice employee assessments, risk assessments and appraisal and development templates and guidance
Managing Multigenerational Teams

There are now five generations in the workforce simultaneously: Gen Z, Millennials, Gen X, Baby boomers and some members of the Silent generation still working in their late 70s and early 80s – a first in modern history. This means an employer today could easily have young apprentices working side-by-side with great-grandparents. This 2-hour session explores the benefits, opportunities and challenges of multigenerational working whilst also considering some of the stereotypes and attitudes that prevail.  We will also consider the value and importance of mentoring relationships in effective multigenerational working.

Managing Younger People
Managing Younger People – 1 day event

This event is for managers wanting to ensure younger workers have the best possible start and are effective in their new roles.

The event explores:

  • The beliefs we hold about young workers, the characteristics we expect
  • Benefits and challenges of employing younger people as they transition from school or college to the workplace
  • Creating a positive and welcoming environment
  • Delivering an effective induction
  • Providing effective support and ensuring the development of younger people
  • Retaining younger workers
  • Safeguarding and wellbeing measures

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